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Locked

‎05-26-2023 06:54 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa0000 (599K1AV)

Hello last year October I purchased an Omen 16 Laptop by a retailer and they installed Windows for me a few months went by and I had some issues so i decided to reinstall windows but It asked me for for an Administrator password inside my bios which i did not know i went to the store and they said employee that did it doesn’t work there and to contact you 

i can provide you every proof of me purchasing warranty, box, serial number whatever you need 

i tried installing windows on the one i had via dual booting but after it installed it restarted and was stuck on omen logo after 30 minutes i restarted it and when i went to boot options old windows was deleted and new one was not turning on

and since i do not know my bios password which i have not set laptop is unsuable

Category:
1 REPLY 1

‎05-29-2023 08:52 AM

HP Recommended

Hey @SandroDadiani,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert locking mechanisms such as passwords, fingerprint scanners, biometry, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

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