System not working

[Krishna89]

System is not loading any further

[WAWood]

@Krishna89 

Try running diagnostics -- by pressing the Esc key repeatedly while rebooting and when you get the HP Start Menu, select the diagnostics option, usually F2.

[Krishna89]

Esc or F11 key i have tried nothing is working

[WAWood · Accepted solution]

@Krishna89 

Sorry, but I don't have very good news for you ...

We are not HP Tech Support, only a community self-help forum, so we have no way to remote into your PC to run diagnostics or check it out.

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck