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Message 1 of 2
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System recovery error 0122 - 0 - 1 This computer is not supported by the System recovery media

HP Recommended
HP 15-DB1000-na
Microsoft Windows 10 (64-bit)

I bought official recovery USB drive from HP for my laptop, but when I run it, it just comes up with this error

This computer is not supported by the System Recovery Media
You will not be able to continue to recover this system with these

Error:
    0100 - 85EA - 863A,863B,863C,863D,8638,8639
    0122 - 0 - 1

I had changed the Hard drive (replaced it with an SSD) and added RAM, and thought that might have caused a mismatch between the system, and what the media was looking for, so I changed them back to the original  but the error still occurs.

 

I think it might have something to do with the fact the recovery partition doesn't exist on the system anymore, but I can't seem to find a way to get it back on there.

Any advice would be greatly appreciated.

 

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HP Recommended

@MJ1973 

HP recovery media is used to restore the ORIGINAL state of the PC, and that expects the drive to be nearly the same capacity or larger.  If your SSD is a lot smaller than the original drive, it probably will not work -- which would explain you getting errors.

 

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***Please mark Accept As Solution if my post solved your problem***

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