10-12-2016 12:54 AM
I don't have a system repair disc and i can't creat it as it looks like i lost the media drive.
I need help please
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10-13-2016 09:10 AM
Allow me to welcome you to the HP forums!
A "System Repair Disk" is a disk you could have made yourself when Win8 was working, that allows you to do basic OS and bootloader repairs. Now that your PC is NOT working, you don't have that option -- on your PC.
You will need access to a working PC for this step in order to create the media needed to repair your PC boot loader.
Once you have that, please download and create Win10 install media from this link: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10
Yes ... I know that is for Win10, but it uses the same generation boot loader as Win8x, so it can be used to do boot loader repairs for Win8x as well as for Win10.
Boot from the media you created, and follow the directions in this link: http://www.windowswally.com/how-to-fix-error-code-0xc0000185/
You will probably have to run Startup Repair three times for it to fix all the boot loader problems.
When done, your PC should boot OK. If it does not, you have a more serious problem.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
10-13-2016 08:13 PM
Thanks alot for your help and I really do much appreciate that.
I have more questions please
1-can I creat that media on USB or it has to be a DVD?
2-after I can boot, will I be abel to recover my system from an image I had created before and saved it on an external hard drive?
10-13-2016 10:07 PM - edited 10-13-2016 10:13 PM
For sure you can make a disc on both whether it's a usb or a dvd. If you want to use USB then Rufus can be used otherwise for a dvd you can use img burn I'm providing the links. Secondly yes, you will be able to recover if the image is not curroupted.
Here are the links :-- Rufus:- https://rufus.akeo.ie/downloads/rufus.exe
If you have any problem, reply me.
10-13-2016 11:57 PM - edited 10-13-2016 12:27 AM
here what I will do exactly
1-Insert a blank DVD and burn the media creation tool into it. (by the way can I use normal CD not DVD and can I use the original windows burn program?)
2-change the boot system to start booting first from CD
and then everything should be alright
please correct me if I missed something as I'm not that professional in computer issues.
10-14-2016 07:21 AM
I'm sorry that you misunderstood me. Follow the steps please:--
Step 1: Download the Windows 10 iso from here:-- https://software-download.microsoft.com/pr/Win10_1607_EnglishInternational_x64.iso?t=fd790faf-0310-4... (ASAP link valid only for next 12 hours)
Step 2: Open rufus(or img burn if dvd is being used)
Step 3: drag ur iso on page
Step 4:-- click start
For ur convinience, here are some reference links:--https://www.youtube.com/watch?v=QC_qKKFYAcc (Rufus)
Click on Kudos or accept as solution if happy.
Happy to help @AmreenSanhotra