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System reset stuck at 62%

HP Recommended
Stream model 11-r001na
Microsoft Windows 10 (32-bit)

Hey all...

I have the hp stream preformed a system restore to wipe all files etc and since this it will not load i have managed to get it to let me sign in (improvement from previous) but once I sign in it just gives me a blank screen?? All suggestions greatfully received.

 

Thanks in advance 

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HP Recommended

@Lisa188 

We're mixing contradictory terms here and that make both the problem and any solutions really hard to understand.

 

First off, a system restore does not wipe anything, nor does it reset your PC back in time.  All a system restore does is overwrite the current Windows system files with older ones saved on the date you chose for the restore.

 

Second, if your goal was to completely reset the PC, what you should have done is a factory reset -- but since the Stream can not do that internally, your only option is to use external media.

 

Since your PC can not successfully do an internal factory reset, your only ways to accomplish this are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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