System will not reset

[Jarenjax]

Trying to recover my OS. I had a driver issue some time ago at which time my OS rendered a BSoD and rebooted itself. Since that reboot I have not been able to enter my WIN10 OS. My only option is the "Troubleshoot - Reset your PC or see advanced options" menu. From this menu, I have only six options as seen below. I cannot get any of these options to work for me. Any advice would be appreciated.

Thanks in advance.

[Max3Aj]

Hi @Jarenjax, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It looks like your Windows 10 installation is unable to boot due to a driver issue that caused a BSOD. Since none of the recovery options are working for you, try the following steps in order:

Startup Repair (Try Again)

• Click on Startup Repair (the first option in your image).
• If it fails, proceed to the next step.

Boot into Safe Mode

• Select Command Prompt from the menu.
• Type the following command and press Enter: bcdedit /set {default} safeboot minimal
• Close the Command Prompt and restart your laptop.
• If it boots into Safe Mode, uninstall the problematic driver.

System Restore

• If Safe Mode does not work, try System Restore to revert to an earlier point before the BSOD issue started.

Uninstall Updates

• If you recently installed an update before the issue occurred, try Uninstall Updates and remove the most recent update.

Use SFC and DISM Commands

• Open Command Prompt and run the following commands: sfc /scannow
  Then: dism /online /cleanup-image /restorehealth
• Restart your PC and check if it boots.

Check Disk for Errors

• In Command Prompt, run: chkdsk C: /f /r /x
• Restart and see if the issue is resolved.

Check UEFI Firmware Settings

• If all else fails, go to UEFI Firmware Settings, disable Secure Boot, and enable Legacy Boot (if available).
• Restart and check if it makes a difference.

Reset Your PC

• If nothing works, reset your PC from the Troubleshoot menu.
• Choose Keep My Files to avoid losing personal data.

Reinstall Windows (Final Option)

• If none of the above methods work, you may need to reinstall Windows 10 using a bootable USB.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Jarenjax]

Thanks for the assist Max3Aj but none of the suggested solution worked for me.

Is there anything else you can think of?

[Max3Aj]

@Jarenjax, Since none of the solutions worked, let's go for a more aggressive approach. Here are some additional methods you can try:

Manually Rebuild the Boot Configuration Data (BCD)

If Windows isn't booting, the bootloader might be corrupted. Use these steps to manually repair it:

Steps:

1. Go to Command Prompt from the Advanced Options menu.

2. Run the following commands one by one:

1. bootrec /fixmbr 
   bootrec /fixboot 
   bootrec /scanos 
   bootrec /rebuildbcd

3. If it asks to Add installation to boot list, type Y and press Enter.

4. Restart your PC and check if it boots.
 

Set Windows Partition as Active

If the boot partition isn't set as active, the system won't load correctly.

Steps:

1. Open Command Prompt from Advanced Options.

2. Type diskpart and press Enter.

3. Type list disk and press Enter (find the main Windows disk, usually Disk 0).

4. Type select disk 0 and press Enter.

5. Type list partition and press Enter (find the system partition, usually Partition 1).

6. Type select partition 1 and press Enter.

7. Type active and press Enter.

8. Type exit and press Enter.

9. Restart your laptop.

Disable Driver Signature Enforcement (Temporary Fix)

If the issue started due to a driver, try disabling Driver Signature Enforcement.

Steps:

1. From the Advanced Startup menu, select Startup Settings.

2. Press F7 to disable driver signature enforcement.

3. See if Windows boots.

Use Windows Installation Media to Repair

If you haven't already, create a Windows 10 bootable USB and use it to perform an automatic repair.

Steps:

1. Use another PC to download the Windows 10 Media Creation Tool from Microsoft’s website.

2. Create a bootable USB using Rufus or the Media Creation Tool.

3. Plug the USB into your laptop and boot from it.

4. Select Repair your computer instead of installing Windows.

5. Try Startup Repair again.

5. Last Resort: Clean Install of Windows 10

If none of the methods work, you may need to do a fresh Windows installation.

Steps:

1. Boot from a Windows 10 USB (created using the Media Creation Tool).

2. Select Custom Install.

3. Delete only the C: drive partition (DO NOT delete other partitions unless you want a full wipe).

4. Install Windows on the newly formatted space.

This will reinstall Windows without affecting other partitions.

If my response helped resolve your issue, kindly click “Accepted Solution” — it will help others find their way to the solution as well. And if you’d like to show appreciation, clicking the “Kudos/Thumbs Up” at the bottom right will let me know!

Take care and have an amazing day ahead!

Warm regards,

Max3Aj

HP Support

[Jarenjax]

That did not work either. I cannot see disk "0" no matter what I do.

[Jarenjax]

[tk_srq]

@Jarenjax,

Your notebook comes with an Intel i5 11th gen processor, which requires that Intel RST storage drivers be supplied to the Windows installer so that it can detect the storage drive to install Windows on.

You can follow the steps below for the Intel RST driver installation:

1. Use a Windows installation usb drive created with Microsoft Media Creation Tool (an ISO file-based installation usb drives tend to cause errors during the IRST driver installation).

2. Download Intel RST driver from the link below. Right-click the downloaded file and run it as administrator and follow the on-screen instructions to perform the driver extraction.

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe

3. Go to C:\SWSetup\sp146929. Double click the sp146929 folder and copy the F6 folder to the root directory of a Windows installation usb drive. The F6 folder contains IRST drivers which the installation setup needs to detect the storage drive.

4. Connect the usb drive to the notebook and boot the system from the usb drive. When asked where to install Windows, click on Load Driver -> Browse -> the usb drive in the window that opens -> the F6 folder -> OK.

5. Multiple .inf driver files may be displayed. Select one and click Next.

6. The storage drive will be displayed with partitions if the drive has Windows installed previously. Delete each of all the partitions just to see "unallocated space" and click Next to proceed the installation.