THE PROCESSOR SUDDENLY GHZ DROPS

[qplay]

Thank you so much, HP. Thanks to you, you’ve stolen my life.
I tried to get help from live support, but I was met with racism.
They told me they don’t provide support outside of EMEA countries — even though Turkey is in EMEA.
Despite begging for help multiple times, you refused to assist me.
I really wish I had never bought an HP computer so I wouldn’t have to rely on you.

My problem is sudden GHz fluctuation.
My CPU can potentially reach 4GHz.
While it usually runs around 3.7GHz, when I try to run a benchmark, play a game, open a new tab, or even when idle, it suddenly drops by 0.4GHz and becomes unusable.

It’s not because of temperature — it happens even when idle.
The temperature stays around 50°C when idle and 65°C during gaming.

It’s not a power plan issue either — I’ve tried everything, including Ultimate Performance mode.

My CPU’s PPT limit is 30W, and my charger provides 45W.

I have no idea what’s causing it, but I’ve had enough.
I recorded a video about it — you can see the drops there, and I’ve attached a screenshot showing the GHz change within 10 seconds.

 

https://www.youtube.com/watch?v=zy6uGuQe9_A

[Meghana_10]

@qplay, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP device.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If your CPU frequency is dropping unexpectedly, here are some steps you can take to address this issue:

1. Thermal Throttling:

   • Check if your CPU is throttling due to heat. Ensure that your laptop's vents are clean and unobstructed. Clean them with compressed air if needed.
   • Make sure your laptop is placed on a hard, flat surface to promote proper airflow.

2. Power Management Settings:

   • Adjust your power management settings in Windows:
     • Go to Control Panel > Power Options and select a high-performance power plan.
     • Customize the power plan to ensure the processor frequency does not drop under load by adjusting the Minimum Processor State setting.

3. BIOS Update and Settings:

   • Ensure that your BIOS is up to date with the latest version available for your HP ZBook Fury 15 G7. Check the HP Software and Driver Downloads page for updates.
   • Review BIOS settings to ensure performance options are correctly configured.

4. Background Applications:

   • Use Task Manager to identify any background applications that may be consuming resources and close unnecessary applications.

5. HP Performance Tools:

   • Utilize tools like HP Performance Advisor to monitor and optimize system performance.
   • Ensure HP Command Center settings are optimized for your needs.

6. Thermal Management Tools:

   • On select HP laptops, you can use tools such as HP CoolSense or HP Command Center to better manage thermal profiles and potentially prevent frequency drops due to overheating.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[qplay]

Please watch the video I published. Does it normally take a month for a ticket to be answered?

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