TPM 2.0 MISSING AFTER WINDOWS 11 UPDATE

[SHADOW0620]

TPM 2.0 was suddenly missing after the Windows 11 update. Unable to play any games requiring TPM 2.0

[Sneha_01]

Hi @SHADOW0620 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like after updating to Windows 11, you're encountering an issue where TPM 2.0 is reported as missing, which can affect your ability to run games and apps that require it. There are a few potential causes for this, and I'll walk you through several troubleshooting steps to resolve the issue.

1. Check TPM in BIOS/UEFI

TPM (Trusted Platform Module) 2.0 is a hardware feature that is typically managed through your BIOS/UEFI settings. Sometimes, it may be disabled by default, especially after updates. Here's how you can check and enable TPM 2.0 in your BIOS/UEFI:

1. Restart your laptop/PC.
2. Enter the BIOS/UEFI: Press the appropriate key during startup (for HP laptops, it’s usually F10 or Esc).
3. Navigate to the Security or Advanced tab: The exact location will depend on your motherboard's BIOS version.
4. Look for TPM settings: You may see an option like TPM, PTT (Platform Trust Technology), or Intel PTT (Platform Trust Technology) depending on your hardware.
5. Enable TPM 2.0: If it’s disabled, change the setting to Enabled. Some BIOS versions may list it as Intel PTT (for Intel systems) or AMD PSP fTPM (for AMD systems). Ensure it's turned on.
6. Save and Exit: Save your changes and exit the BIOS/UEFI.

Once you’ve enabled TPM in BIOS, boot into Windows again and check if TPM 2.0 is now recognized.

2. Verify TPM 2.0 in Windows

After enabling TPM in BIOS, you can check if Windows recognizes it:

1. Press Windows + R, type tpm.msc, and hit Enter.
2. The TPM Management window should open. Look for the TPM Manufacturer Information section.
   • If TPM 2.0 is enabled, it should display 2.0 as the version.
   • If it still shows that TPM is not found, it could indicate a deeper issue with your TPM settings.

3. Check for Windows Updates

Sometimes, Windows may fail to detect or properly configure TPM during an update. Make sure you have installed all the latest Windows updates.

1. Open Settings (Press Windows + I).
2. Go to Update & Security > Windows Update.
3. Click Check for updates and install any pending updates.

4. Update TPM Driver

If TPM 2.0 is enabled but still not recognized properly, updating or reinstalling the TPM driver may help.

1. Open Device Manager (Press Windows + X and select Device Manager).
2. Look for Security devices and expand it.
3. Right-click on Trusted Platform Module and select Update driver.
4. Select Search automatically for updated driver software.
   • If a driver update is found, follow the on-screen instructions to install it.
5. If no update is found, you can try uninstalling the device and restarting your PC to allow Windows to automatically reinstall the correct driver.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support