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HP Recommended
HP Notebook - 17-by0006nm

Hello, I have problem with TPM module not being detected in windows 11. TPM was working fine until I updated intel RST software to version 17.11.3.1007.2. Laptop was rebooted after update and login pin for windows didn't work so I had to set new one. TPM was showing in device manager  "A protocol error was detected between the driver and the device". I tried to use windows restore from restore point I made before installing driver and still the same error. Then I turned off TPM in bios and laptop failed to boot into windows, so I had to reinstall windows 11.

things I tried are: 1) clean reinstall of windows 11

                                 2) restoring BIOS security settings to default ( reverting settings to default, TPM clean)

                                 3) updating BIOS to latest version 

                                 4) deleting TPM driver from device manager and restart

Also when I select clean tpm from BIOS I don't get confirmation prompt on next boot, just black screen instead and laptop reboots. 

Nothing solved my problem, error is still present in device manager, when I type tpm.msc says that no tpm module is detected. 

 

Device ACPI\MSFT0101\2&daba3ff&0 had a problem starting.

Driver Name: tpm.inf
Class Guid: {d94ee5d8-d189-4994-83d2-f68d7d41b0e6}
Service: TPM
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

 

Laptop specs:

model: 17-by006nm 

cpu: I3 7020u

Ram: 16gb ddr4 2400mhz

gpu: Amd radeon 520+ intel HD 620

storage: 1tb seagate ST1000LM035-1RK172+ sandisk x600 ssd 128gb

Windows version: Windows 11 22h2 22621.1194

screenshot.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I noticed after few days that TPM started working normally, it was probably some BIOS related bug.

View solution in original post

1 REPLY 1
HP Recommended

I noticed after few days that TPM started working normally, it was probably some BIOS related bug.

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