-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- TPM 2.0 not working after updating intel Rapid Storage techn...

Create an account on the HP Community to personalize your profile and ask a question
02-11-2023 03:08 AM - edited 02-12-2023 06:23 AM
Hello, I have problem with TPM module not being detected in windows 11. TPM was working fine until I updated intel RST software to version 17.11.3.1007.2. Laptop was rebooted after update and login pin for windows didn't work so I had to set new one. TPM was showing in device manager "A protocol error was detected between the driver and the device". I tried to use windows restore from restore point I made before installing driver and still the same error. Then I turned off TPM in bios and laptop failed to boot into windows, so I had to reinstall windows 11.
things I tried are: 1) clean reinstall of windows 11
2) restoring BIOS security settings to default ( reverting settings to default, TPM clean)
3) updating BIOS to latest version
4) deleting TPM driver from device manager and restart
Also when I select clean tpm from BIOS I don't get confirmation prompt on next boot, just black screen instead and laptop reboots.
Nothing solved my problem, error is still present in device manager, when I type tpm.msc says that no tpm module is detected.
Device ACPI\MSFT0101\2&daba3ff&0 had a problem starting.
Driver Name: tpm.inf
Class Guid: {d94ee5d8-d189-4994-83d2-f68d7d41b0e6}
Service: TPM
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5
Laptop specs:
model: 17-by006nm
cpu: I3 7020u
Ram: 16gb ddr4 2400mhz
gpu: Amd radeon 520+ intel HD 620
storage: 1tb seagate ST1000LM035-1RK172+ sandisk x600 ssd 128gb
Windows version: Windows 11 22h2 22621.1194
Solved! Go to Solution.
Accepted Solutions
02-14-2023 01:59 PM - edited 02-14-2023 02:01 PM
I noticed after few days that TPM started working normally, it was probably some BIOS related bug.