TPM Error in Windows 10 installation from recovery partition in HP Pavilion Notebook

[SuparnaDey]

Windows 10 installation successful by rejecting the error with F2. Please advice what should be done to get rid of future error. Please find screen shot of error message. Thanks!

Product Name: HP Pavilion Notebook

Product Number: T0E02UAR#ABA

[Echo_Lake · Accepted solution]

@SuparnaDey

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Next, perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Also, clear the TPM cache

1. Open the TPM MMC  by typing tpm.msc in the service box
2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
3. Under Actions, click Clear TPM.
4. You will be prompted to restart the computer. During the restart, you might be prompted by the UEFI to press a button to confirm that you wish to clear the TPM.
5. After the PC restarts, your TPM will be automatically prepared for use by Windows 10.

You can refer to these Links: https://hp.care/2JIsmOZ and https://hp.care/2LebHit

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[SuparnaDey]

After updating HP support Assistant as I run the Hardware Diagnostic test it fails. So I ran Quick/Extensive Test from BIOs following the below link.

https://support.hp.com/in-en/document/c01443502

In both cases, It failed. I have not yet executed the 3rd step that is clearing the TPM cache.

Failure ID: 0LSPK9-86JA7D-RXG36J-60Q503

Please find screenshot of the error message and advice.

[SuparnaDey]

I needed to replace my Hard Disk for this Failure id.

[Echo_Lake]

@SuparnaDey

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.