TPM Reset

[Shallowwater_2]

Hi, I replaced my bios battery because I kept getting the message durning startup that it needs replacing.  After replacing, I corrected the date.  I still get that message that the battery is low and to replace it.  my computer started looping and restarting When the HP logo appeared.  This was prior to replacing the battery.  I Decided to do startup repair.  I got to the point where it ask to clear TPM and I pressed F1 to accept based on online suggestion to accept.  System the did it’s thing then restarted.  I am now stuck on a clear screen which does nothing.  Restarted computer and logo boots, the. Back to the white screen.  Pleas help.   

[The_Fossette]

@Shallowwater_2,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is not booting after clearing TPM.

Don’t worry, I assure you I will try my best to get this sorted.

What is the exact model of your computer?

Meanwhile, I recommend you enable TPM from BIOS and check whether the computer boots to Windows.

Here is how it is done.

1. Turn on or restart the system.

2. During BIOS POST, press F10 to enter BIOS setup.

3. Go to the Security page.

4. Set TPM State as ‘Enable’ (check the TPM State). Note: Alternate settings may include: • Embedded Security Device State as ‘Enable’ (check the box) • Embedded Security Device as ‘Enabled’

5. Save changes and exit F10. Note: After saving the change and exiting F10, the system will restart and may display below message: A configuration change was requested to enable this computer's TPM (Trusted Platform Module) Press F1 = Accept Press F2 = Reject Note: For older HP Elite Desktops, Workstations, Thin Clients, and Retail systems, BIOS does not prompt for the PPI (Physical Presence) when enabling the TPM (Embedded Security Device) via BIOS Setup.

6. Press F1 to accept. Note: The system may turn off for a few seconds, then automatically turn back on. The TPM has been enabled and is ready for use.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!