TPM enabled from BIOS but not recognised by Windoiws 10 in HP Pavilion Gaming - 15-ec0016nl

[Francis9911]

Hello, in order to prepare the upgrade to Windows 11 I've tried to enable TPM by BIOS on my notebook.

Entering the BIOS i've set the TPM Enabled, but the OS W10 can't find that neither in  Security Options, tpm.msc or device manager.

The AMD Ryzen 7 3750H is on the Microsoft list of compatibility.

BIOS and any other driver are updated at the latest version. Please what I'am missing?

Specifiche generali

Sistema operativo

Windows 10 Home 64 bit Versione: 19043.1266

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Microprocessore

AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx

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Memoria di sistema

16 GB

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Slot memoria 1

8GB Kingston 2667MHz

Slot memoria 2

8GB Kingston 2667MHz

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Scheda di sistema

86D6 96.45

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BIOS di sistema

F.12

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Video

Dispositivo grafico 1

NVIDIA GeForce GTX 1660 Ti with Max-Q Design

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Risoluzione attuale

1920 x 1080

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Frequenza di aggiornamento

60 Hz

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Versione

30.0.14.7212 (9/13/2021)

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Dispositivo grafico 2

AMD Radeon(TM) RX Vega 10 Graphics

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Risoluzione attuale

1920 x 1080

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Frequenza di aggiornamento

60 Hz

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Versione

26.20.14054.1001 (6/5/2020)

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Audio

Dispositivo 1

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

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Stato

Abilitato

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Driver

nvvad64v.sys

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Versione

4.13.0.0

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Dispositivo 2

NVIDIA High Definition Audio

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Stato

Abilitato

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Driver

nvhda64v.sys

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Versione

1.3.38.60

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Dispositivo 3

Realtek High Definition Audio

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Stato

Abilitato

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Driver

RTKVHD64.sys

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Versione

6.0.8899.1

[banhien]

@Francis9911 

It should be under AMD section in Device Manager

Regards.

[Francis9911]

Thank you, but in the device manager I don't have and AMD section, only the voice AMD PSP 10.0 device in the "Security" section. Also in the BION the TPM is Enabled but nowhere in Windows

[VH2000]

run cmd as admin and type:
wmic /namespace:\\root\cimv2\security\microsofttpm path win32_tpm get /value

post the result

[Francis9911]

Run the line in Prompt  in Admin says:

"

No Instance(s) available

[VH2000]

That means that TPM is not activated.

[Francis9911]

In BIOS TPM is set to Enabled and Visible. Also Secure Boot is active. How can I fix this?

[WhoPotz]

I have the same problem

[Alex1151]

I have this problem too but nobody give me a answer 

[VH2000]

Try these steps
Write down a simple password on a piece of paper
go to Security Tab
Set supervisor password
Enter New password
Confirm new password

activate tpm

enter current password
enter new password (leave it blank)
confirm new password (leave it blank)