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HP Recommended
15-af103AX
Microsoft Windows 10 (64-bit)

I've been having a hard time working on my  HP laptop, as its become so slow and also freezes some of the times. It's a real torture for me and so frustrating. Now as I'm trying to reset my system/Windows 10, I'm getting this message, 👉"Clear TPM, Accept or Reject". NOW, I've got no idea what to do with this and how to proceed further  Please suggest what do I do here...

1 REPLY 1
HP Recommended

@kuku_nirvana 

You should NOT be attempting to reset your PC, as that will do nothing for a slow PC as that is nearly always hardware and the reset is only software.  Even if it does work, that will make matters worse because then, Windows Update will tie up your PC for hours on end downloading and installing updates.  And in the end, your PC will not be any faster.

 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.



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