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‎07-02-2018 03:33 PM

HP Recommended
Product: HP Notebook 15-bn070wm
Operating System: Microsoft Windows 10 (64-bit)

i need help to figure out why the HP support says my product # is invalid when i try to enter it either for trouble shooting or warranty status.Product #on the box i purchased it in matches # on notebook screen.  I followed HP trouble shooting help and obtained a failure ID # QC63UM-93P95P-XD7URA-60TD03.It showed 6 different hardrive failures. Is this a common issue and can i fix it with out having to take it to a shop?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2018 03:54 PM - edited ‎07-02-2018 03:57 PM

HP Recommended

@EDGAR4

When checking warranty or using the Product Number elsewhere at HP- don't enter the #ABA at end of the number.

The error code you got indicates hard drive failure. HP will replace it under warranty. Start a request for service using the link below. Click "Continue as guest":

https://support.hp.com/us-en/contact-hp

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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1 REPLY 1

‎07-02-2018 03:54 PM - edited ‎07-02-2018 03:57 PM

HP Recommended

@EDGAR4

When checking warranty or using the Product Number elsewhere at HP- don't enter the #ABA at end of the number.

The error code you got indicates hard drive failure. HP will replace it under warranty. Start a request for service using the link below. Click "Continue as guest":

https://support.hp.com/us-en/contact-hp

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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