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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b1000 (603T6AV)

Hi people,

I'm using HP Omen 16 (16-b1777ng) so Alt+Tab or Windows+Tab isn't stop working neither the button on task bar "task view" working. But from the touchpad i can switch between windows and win+ space work for keyboard layout change this means probably task view is some how disabled but cant get it back . Does anyone any idea why this could happening? Im using windows shell as third party but i don't this has anything to do.Thank you for all your help...

( Windows 11 Pro 64-bit Version: 22621.2134so suddenly )

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Gaya,

my problem was a third party 

explorer patch I deleted it and my problem is gone. 
thank you for your assistance 

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Cemozi,

 

Welcome to the HP Support Community

 

I understand you are facing a keyboard issue with your OMEN 16.1 Inch Gaming Laptop PC 16-B1000 . Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

 

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

 

Step3

 

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

 

To assist better:

While you respond to that please try the below steps:

 

Uninstall drivers on Device Manager

 

1 Open device manage to Uninstall drivers on Device Manager

2. Open Start.

3. Search for Device Manager and click the top result to open the app.

4. Expand the category with the device driver to remove.

5. Right-click the keyboard device and select the Uninstall device option.

6. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

 

Update the BIOS & Keyboard drivers to resolve this issue

  • Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

On the login screen, press the power button, then press and hold your Shift Key and click Restart.

Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

Go to Troubleshoot - Advanced Option - Command Prompt

Run this command and press Enter (ignore any errors)

bcdedit/deletevalue {default} numproc

Run this command and press Enter (ignore any errors)

bcdedit/deletevalue {current} numproc

Then close the command prompt and restart your PC, does Windows start normally and is it responsive

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 


A_Gayathri
HP Support Community Administrator.
HP Recommended

Hello Gaya,

my problem was a third party 

explorer patch I deleted it and my problem is gone. 
thank you for your assistance 

HP Recommended

@Cemozi,

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

 

Have a great day ahead!


A_Gayathri
HP Support Community Administrator.
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