Temperature (90E)

[Faith331]

Have the HP 15 with AMD A4-6210 processor and Radeon R3 graphics, 4 GB RAM

System repeatedly shuts down citing that the temperature became too hot, but the computer feels completely cool to the touch. It happens only when watching long videos where I don't actively use the computer for about an hour, and it only does a soft reset. 

I've adjusted where the laptop sits so that it has more airflow underneath and the vents do not appear to be clogged in any way. 

Is this some sort of system error? I've never had a computer overheat where I couldn't feel the heat on the outside before.

EDIT: An update, I updated the video drivers and my computer is running a cooler. It's still on the side of too hot, and I did take it apart, but there was no dust. It may need new thermal paste, but that will have to wait until I have more money.

[CherylG]

Long videos are actually one of the things I've seen raise my temps. Install HWMonitor to check temps if you want to verify. Open it,Minimize it to taskbar and run a videos for 30-45 minutes. Maximize  HWMonitor from taskbar and check temps.

http://www.cpuid.com/downloads/hwmonitor/hwmonitor_1.31.exe

[Faith331]

I will do that and get back on here to post the results

[Faith331]

So, the temperature seems to oscillate between the mid 70s (Celsius) to the mud 80s while playing a video that takes up 75% of the screen. However, it'll randomly spike to 90 or above, sometimes resulting in the computer deciding to hibernate, sometimes not.

These temps are in both the motherboard's thermal zone 1 and the graphics card, but no where else. I don't know what could be causing the spikes as I have no antivirus software and no other programs open.Vents look very clear, but I haven't cracked the computer open to look inside.

What could cause the sudden does spikes when every thing running has remained the same? you

[CherylG · Accepted solution]

Even mid 80's is pretty toasty. Graphics intensity increasing in the video may account for the even higher spikes. You might try elevating the back of the laptop a bit to allow more ariflow to the vents. And no matter how clean the vents look it doesn't tell you if dust, hair,etc may have been drawn in and clogging fan. Pick up a can of compressed air and blow it out really well-all ports,vents, openings in the case.

https://youtu.be/pPCOWjM-WtQ

Bottom line-if you continue running the laptop to point of shutting down from heat you will eventually have a day when it refuses to start up.

[Faith331]

I had already planned to take it apart and clean it, but what's with the video intensity? Does that have to do with the content of the video? Or does the amount of data being processed not have anything to do with the content? I ask because I'm watching hour long videos of online gaming. It's very consistent throughout, and it's the same video.

[CherylG]

Yes the content. At certain points there may be more action, more lights flashing, more/faster movement of objects/people in the video.Or maybe at some point your fan is faltering trying to keep temps down-like I mentioned, even at 85 it is toasty and your fan is having to work hard.

I really have no way of knowing since I don't know which video you are watching.

[Faith331]

https://youtu.be/pYkXy9UAnYA

This is an example of the videos I'm watching. If you scroll through to like 30 min in you'll see the bulk of what it looks like

[CherylG]

Watching it for about 12 minutes my cpu temp went from 33C to 57C. And this is a 3 month old Spectre X360. I don't have time to let it run to see where temps would end up but hopefully on a laptop this new it wouldn't hit the levels yours does.

Only suggestions is to clean those vents, maybe get a laptop cooling pad w/fan if you watch a lot of these action videos.

[Faith331]

Ok. Thank you for sharing your info.😀