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‎01-10-2018 04:13 PM

HP Recommended
Product: 17t-ab000
Operating System: Microsoft Windows 10 (64-bit)
I have encountered this problem when trying to restart my computer it is stuck constantly on the “getting windows ready” screen for the best part of 1h 30mins. The loading animation is working fine and is moving but nothing else is happening. Is there way to fix this I have to reset my computer fully?
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2018 01:10 AM

HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎01-12-2018 01:10 AM

HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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