The alpha keys do not work but the numeric keys work. I can not sign into my laptop.

[Tobyboy0067]

I can’t sign into the laptop because the alpha keys do not work but the number keys do.  I tried the keyboard and a wireless keyboard with the same result.

[sandytechy20]

@Tobyboy0067

Welcome to HP forums, I see that few keys in your keyboard are not working.

• Did you drop liquid or have any accidents with the keyboard? 
• When was the last time it worked without this issue? 
• Did you check with an alternate user account or an external keyboard to check if all the keys on that work? 

I recommend the below steps: 
Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.  

• Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds 

• Replace the battery, restart the notebook,

Run a hardware diagnostics to check to check for hardware issues.

Refer this HP document for steps to run the test:- Click here

Reply with the outcome of these steps for further assistance.

Cheers.