The computer has rebooted from a bugcheck 0x0000001e

[FAIZ999]

Windows11 23H2 (10.0.22631) intermittently reboots one or twice a day even when no applications or browser in use, I have a copy of the mini dump if this can be checked. Note all windows o/s updates are up to date as it all firmware drivers, and HP diagnostics are all passing.

Event viewer logs shows the below:

event id: 6008

The previous system shutdown at xx:xx:xx on xx/‎xx/‎2024 was unexpected.

source: BugCheck
event id: 1001

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff806c145c363, 0x0000000000000000, 0xffffffffffffffff). A dump was saved in: C:\windows\Minidump\041124-11578-01.dmp. Report Id: 01e0a7a3-4371-4161-a442-c2190f76ee9d.

[A_Gayathri]

Hi @FAIZ999 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Pavilion laptop running Windows 11 is experiencing intermittent reboots with a bugcheck code 0x0000001e, indicating a "KMODE_EXCEPTION_NOT_HANDLED" error. This error typically points to a kernel-mode program generating an exception that the error handler cannot catch. It's often related to faulty drivers or hardware issues.

Since you've mentioned that all Windows OS updates, firmware drivers, and HP diagnostics are up to date and passing, the next step would be to analyze the mini dump file you mentioned. This file contains detailed information about the system state at the time of the crash and can help identify the root cause.

lets try performing a recovery on an HP Pavilion Laptop PC typically involves accessing the recovery options built into the system. 

Here's a general guide:

Backup Important Data: Before proceeding with any recovery process, it's crucial to back up any important data you have on your laptop. Recovery processes often involve restoring the system to its factory settings, which will erase all data on the device.

Access Recovery Options:

• Using HP Recovery Manager: Many HP laptops come with HP Recovery Manager software pre-installed. You can access this by pressing the F11 key repeatedly as soon as you power on the laptop. This should bring up the HP Recovery Manager.
• Using Windows Recovery Environment (WinRE): If your laptop doesn't have HP Recovery Manager or if it's not accessible, you can try accessing the Windows Recovery Environment. This can usually be done by restarting the laptop and pressing a key combination like F8 or Shift + F8 repeatedly while it's booting up. From there, you can navigate to recovery options.

Follow On-Screen Instructions: Once you're in the recovery environment, whether it's HP Recovery Manager or Windows Recovery Environment, follow the on-screen instructions to proceed with the recovery process.

Choose Recovery Option:

• Factory Reset/Restore: This option will restore your laptop to its factory settings, essentially wiping all data and reinstalling the operating system.
• System Restore: If available, this option allows you to restore your laptop to a previous point in time when it was functioning properly. It's useful for fixing issues without losing all your data.
• Other Advanced Options: Depending on the recovery environment, there might be other advanced options available, such as startup repair, command prompt, etc.

Confirm and Execute: Once you've chosen the recovery option you want, confirm your selection and let the laptop proceed with the recovery process. This might take some time, so be patient and let the process complete.

Follow Post-Recovery Setup: After the recovery process is complete, you'll likely need to go through the initial setup again, such as choosing language, region, setting up user accounts, etc.

Refer to this document: HP PCs - Software recovery options (Windows 11 and Windows 10)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[FAIZ999 · Accepted solution]

Analysed the mini dump and the issue was caused by the external adapter for the ethernet, so confirmed this when only using the wifi for a longer period and then updated the ethernet adapter driver. I suspect the upgrade from windows 10 to 11 highlighted the driver instability.

[A_Gayathri]

HI @FAIZ999 ,

Thank you for your response. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!