• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 27-cb0029 All-in-One PC

HP 27-cb0029 All-in-One PC keeps rebooting unexpectedly:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff801cb4cfbaa, 0x0000000000000001, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\102326-12593-01.dmp. Report Id: 94b781fc-31a9-4b00-bf86-8b56896ad8ce.

1 REPLY 1
HP Recommended

Hi @AdamZB 
 
Welcome to the HP Support Community!

Thanks for reaching out!

 

I understand your concern about your HP 27-cb0029 All-in-One PC restarts unexpectedly and displays a bugcheck error, don’t worry let me check and help you with this.

To better understand the issue, could you kindly confirm the following does the restart occur during startup, while using specific applications, or randomly?

In the meantime, kindly try the below steps and confirm :  

1. Run HP Hardware Diagnostics

  1. Turn off the computer.
  2. Turn it back on and immediately tap Esc repeatedly.
  3. Press F2 to open HP PC Hardware Diagnostics.
  4. Run the System Tests, especially: 
    • Memory Test
    • Hard Drive Test

2. Check Windows for Corrupted System Files

  1. Right-click the Start button and select Terminal (Admin) or Command Prompt (Admin).
  2. Run the following commands one at a time:

 sfc /scannow

Restart the computer after the scans finish.
 

3. Review Device Drivers

  • Open Device Manager.
  • Look for any devices showing a warning symbol.
  • Update chipset, graphics, and network drivers from HP Support Assistant or the HP support website - https://support.hp.com/ .

I hope this helps. 

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->