The computer won't come out of sleep/ standby mode

[Bibigonzales]

The computer won't come out of sleep/ standby mode. The screen will stay black no matter what I do even though the on/off sign light is on. Now I can only turn it on by first forcing the computer to shut down. It has been like this since I bought the computer.

I tried to follow the instructions (https://support.hp.com/nl-nl/document/c03544877) but it didn't work. Someone suggested I might have to update my BIOS? 

But I'm not sure how and if it's safe for my documents.

[DavidSMP · Accepted solution]

@Bibigonzales,

Good Day.  A warm welcome to the HP community. I reviewed the case regarding issues with the computer not waking from sleep. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did this occur after a power outage or surge?
• Was there a recent software or Windows update that could have caused it?

For now, try these steps:

Please perform a hard reset from this link: https://hp.care/2nwQ054

Then try these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device. Then restart the computer and update the bios chipset and graphics drivers from this link: https://hp.care/2syreDe Please select the country and type the product#  of the computer. Then select the correct operating system and follow the on-screen instructions to do it.

Now check if the issue gets fixed.

If it continues, try these steps:

Then perform these steps to see if it gets resolved:

Then perform these steps to see if it gets resolved:

1. Go to Control Panel, then click Power Options.
2. From the Select a power plan page, click Choose what the power buttons do from the list on the left panel.
3. On the Define power buttons and turn on password protection page, you then have the option of choosing what happens when you:
   • press the power button
   • press the sleep button
   • When I close the lid- select the sleep option (not shutdown or hibernate)
   • Now check again.

• If it does not work then please perform all the prescribed steps from this link:http://hp.care/2gMk20y and follow the option “The computer does not wake up from sleep or hibernate mode”. Then check if the issue is resolved. Please disable Hybrid sleep as well.

Please change the power plan and set it to high performance from this link:http://hp.care/2rUUbXB

Now check for issue resolution.

If the issue continues, try these steps:

1. Select the Start button, and search for Command prompt.
2. In the list of results, right-click Command prompt, and then select Run as administrator.
3. Type the following commands, and press Enter after each command:

• DISM.exe /Online /Cleanup-image /Scanhealth
• DISM.exe /Online /Cleanup-image /Restorehealth

Now check for issue resolution.

If it continues, then try these steps:

perform a System File Checker scan, follow the steps on this link.

Now check if it gets fixed.

If it continues then try these steps:

- Right-click on the small Battery Changing icon on the bottom right-hand corner and select Power Options
- Click on Change Plan Settings next to what power plan is selected.
- Click on Change advanced power settings
- Expand Sleep and make sure to set Allow hybrid sleep and Hibernate after to Never or 0
- Expand Hard Disk and set Turn off hard disk after to Never or 0
- Click Apply then OK

• If the issue still persists, then create a new user account as an administrator from this link:https://hp.care/2rZfJBC

Log into the new user account after restarting your computer. Now check for issue resolution.

If the issue still persists, then backup your important data and perform a Microsoft Push Button reset to factory settings by following instructions from this link:https://hp.care/2toQrBj

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  It is paramount to assist you as you are a valued HP customer.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[Bibigonzales]

It worked! Thank you so much because this problem has been bothering me ever since I bought the laptop. Cheers!

Kind regards

Vivianne

[KrazyToad]

@Bibigonzales

It looks like you were interacting with @DavidSMP, but he is out for the day. I'm KrazyToad & I'm at your service. 

I'm glad you got this issue resolved.

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😊

[Bibigonzales]

Dear KrazyToad,

So the problem was resolved. But magically it came back again. It's the same issue as before.

Should I follow the same steps as before? Or...

Hope you can help me out!

Kind regards,

Vivianne

[DavidSMP]

@Bibigonzales,

 I read your quick post. Thanks for the response. It is awesome to have you back and your great commitment and excellent efforts are amply appreciated. As you've tried all the steps, I would suggest that you back up your important data and perform a system recovery to factory settings by following instructions from this link: https://support.hp.com/in-en/document/c04758961 (HP PCs - Performing a System Recovery (Windows 10)

This should fix the issue.

Take care and have a blessed week ahead. 🙂

[adudas]

Hi Vivianne,

I am experiencing the same problem with my HP laptop.

Do you remember which step fixed your issue from the list provided by HP?

Thanks

Attila