The computer won't come out of sleep/ standby mode

[Fergymac]

The computer won't come out of sleep/ standby mode. The screen will stay black no matter what I do even though the on/off sign light is on. Now I can only turn it on by first forcing the computer to shut down. It has been like this since I bought the computer. 9 times out of 10 this happens when the charger is in. 

I've gone to the trouble of restoring to factory settings but the problem persists. This is the most annoying thing on earth, please someone help!

Thanks

[Riddle_Decipher]

@Fergymac 

Welcome to HP Community!

I suggest you make a few changes to the way sleep mode works under power options:

• Change - "Put the computer to sleep" to preferred time,
• And Change - "Turn off the monitor" to never.

If the issue persists, try the below steps:

Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.

1. In Windows, search for and open Control panel.

2. Make sure the View by setting is set to Category, and then click Hardware and Sound.

3. Click Power Options.

4. Click Change plan settings for the power plan that is selected.

   

5. Click Change advanced power settings.

   

6. Expand Sleep, and then expand Allow hybrid sleep.

7. Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.

   
    

8. Click OK.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW THE STEPS UNDER - The computer does not wake up from sleep or hibernate mode.

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.