01-03-2016 12:29 PM
So i'm working on a Envy LT that was upgraded from Windows 8.1 to 10 recently and there is this message on the log in screen "The device is not connected to the computer. Please insert the authentication device." We can't seem to identify what this means or what needs to be done to clear this screen. The users states that the BIO finger print sensor doesn't seem to work either. I looked in the Device Manger and I see a Synaptics FP Sensors (WBF) listed here and is installed correctly. I even updated the FP sensor driver from the Envy's support site and we still see this on the log in screen.
Is there any information or help to clear this message?
Also we notice that the number lock on the key board seems to be disabled during windows 10 boot up. Before on windows 8.1 it was enabled. Is there any setting in 10 to keep the number lock enabled.
The user states if 10 can't be made to work well, then we may revert back to 7 or 8.
Thank you for your time.
Solved! Go to Solution.
01-05-2016 12:28 PM
Thank you for posting. I have read your post, and I understand that you got the message of "The device is not connected to the computer. Please insert the authentication device." at the beginning of the login screen. It is related to the fingerprint reader. I wanted to help.
You may try to uninstall and reinstall the driver of the fingerprint reader, and the software SimplePass. Here is a document for troubleshooting the fingerprint reader in Windows 8, which also could be used for Windows 10.
It is always better to update all the drivers, software and BIOS before upgrading to Windows 10. If updating the driver of the fingerprint reader did not help, I will suggest going back to the previous Windows.
Here is a link, some people find useful for the Num Lock issue: http://winaero.com/blog/enable-numlock-logon-screen-windows-10/
Let me know how it goes.
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01-05-2016 12:40 PM
Seem to have been resolved by re-installing the HP Simple Pass software then going in and reconfiguring the settings. Message doesn't appear any more on 10. User want LT installed with 7 though. Better decision.
10-26-2016 04:37 AM
SOLVED FOR REAL!
That’s a ok answer from djzoey….. HOWEVER, anyone who has installed Windows 10 from any machine that originally shipped with Windows 8, will visit HP Support for drivers only to (sadly) discover that HP no longer lists the original drivers!
Luckily, I downloaded ALL the drivers and “support page” before that happened.
NOTE: Although these drivers were originally for the HP Envy dv7 they are the same drivers used for almost all the HP notebooks.
For the fingerprint driver, please go here:
and look under the “Release Details” and click the link
OR here is the direct link
If neither or those are still valid get it directly from my Google drive here:
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