The exception unknown software exception (0xe06d7363) occurred in the application at location 0x0000

[jhulan2004]

The exception unknown software exception (0xe06d7363) occurred in the application at location 0x00007FFDBD1B66CA what to do ?

[Hawks_Eye]

Hi @jhulan2004 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing that, and I’m truly sorry you’re facing this software exception error—it’s unsettling when your system throws cryptic messages like “0xe06d7363” and halts your workflow.

This particular exception code typically points to a Windows application crash, often triggered by:

• Corrupted system or application files
• Incompatible drivers or updates
• Faulty third-party software
• Missing runtime components (like Visual C++ Redistributables)

Let’s walk through a few steps to help resolve this and restore stability:

 

1. Restart Your System

Sometimes a clean reboot clears temporary memory conflicts that trigger this error.

 

2. Run System File Checker

Open Command Prompt as administrator and run:

sfc /scannow

This scans and repairs corrupted system files.

 

3. Check for Windows Updates

Go to Settings > Windows Update and install all pending updates. Compatibility fixes are often bundled here.

 

4. Update Graphics and Chipset Drivers

Visit the official HP support page for your model and install the latest drivers: HP 15-d5000 Drivers & Software

 

5. Reinstall Visual C++ Redistributables

Download and install the latest supported versions from Microsoft: Microsoft Visual C++ Redistributables

 

6. Check Event Viewer for Details

Press Windows + X > Event Viewer > Windows Logs > Application. Look for entries around the time of the crash to identify the failing application or module.

 

7. Perform a Clean Boot

This disables third-party services and startup items:

• Press Windows + R, type msconfig, and hit Enter.
• Under Services, check Hide all Microsoft services and click Disable all.
• Under Startup, open Task Manager and disable all items.
• Restart and test the application again.

Let’s get your system back to smooth, reliable performance.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye