The issue in TPM DATA

[shaikIndia]

Hello!

What type of updated HP wanted to make to their Hp laptop users.

I brought hp laptop 255 g8 notebook 4months suddenly the 28th October 2023 i got the New BIOS update in my laptop & after some 4000 files updated & after that this Blue screen showing TPM data asking to select Y and N.

I gave N but it start normal & after shutdown same problem.

If i gave Y then showing clear TPM message on screen but no its not taking further steps.

I visited the HP authorized service center here in my area they are saying that your laptop motherboard has locked & we are replacing the new motherboard OMG what is the with just 4months & new BIOS update Hp motherboard Gone?? They are saying we are replacing with new motherboard But I dont know what type of motherboard either its original and it will work good futher i dont know.

Hp this is one of the worst update & i as a customer very dissapointed.

[Oldie1950]

The response from the service center is complete nonsense. If the TPM query appears after starting the laptop, press the Y key or if you have a QWERTZ keyboard layout, press the Z key, then the F1 key.

[shaikIndia]

What should i do now?

I have shared them your solution screenshot on their whatsapp informed them to use this for laptop & they are saying that we have tried everything & our technical guy not got any solution.

I spoke with them on call for 10 minutes & they are saying that we have shown your laptop to our senior manager he said that we need to change the motherboard & its locked i asked why what it the other option what is the need of replacing the motherboard its new laptop just 4 months ago i bought.

They are clearly saying sir your motherboard has locked & we need to change the motherboard.

[Oldie1950]

The suggested solution I shared with you has already helped many users with the same problem. Check out the following discussion :

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/quot-There-is-an-issue-with-tru...

Nobody had to replace the motherboard to solve the problem. Why don't you try the solution shared???

[shaikIndia]

Okay I saw 1 user has replied.

I want to know can you explain why Hp showing their TPM Data error in laptops I saw some 4, 5 users in last 1 week October 2023 & may be more in October posting with the same issue facing their TPM Data issue.

Okay will try the same process for the solution which you have shared.

May I know you from ? Can you please send me your contact number.

Thanks

[Oldie1950]

I'm just a personal computer user. I got the solution from HP's German telephone support. I don't know the technical background for the TPM error that occurred.

[shaikIndia]

Okay got it.

You are saying you got the solution from German Telephone Support - it's worked successfully and solved the TPM Data Error.

[whysomeshwhy]

Hi everyone. I am a multi brand laptop store owner. The simple solution for this error is you only have to press Y on the screen to clear the tpm after that press F1 or fn+F1 key to proceed with that setting. after this restart your laptop and there you go. Your problem is solved.

[whysomeshwhy]

Hi everyone. I am a multi brand laptop store owner. The simple solution for this error is you only have to press Y on the screen to clear the tpm after that press F1 or fn+F1 key to proceed with that setting. after this restart your laptop and there you go. Your problem is solved.

[RRB55]

Thank you so much, that worked indeed!

I typed in a "Z" on my German keyboard and the message disappeared!