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‎03-26-2021 05:29 AM

HP Recommended
Product: HP Steam 7
Operating System: Microsoft Windows 10 (32-bit)

After the latest update to windows 10, the pc doesn't work.  It starts to boot and gets the messages: "ATTEMPTING TO RECOVER INSTALLATION".... then "UNDOING CHANGES MADE TO YOUR COMPUTER".  And then loops forever.  I've lost the Win 8 recovery USB.  Can I download a generic file for this PC

1 person had the same question
1 REPLY 1

‎03-26-2021 08:05 AM

HP Recommended

@TangoLima 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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