cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
TangoLima
New member
1 0 0 0
Message 1 of 2
262
Flag Post

The latest update to Win10 failed on my HP Stream 7.

‎03-26-2021 05:29 AM

HP Recommended
Product: HP Steam 7
Operating System: Microsoft Windows 10 (32-bit)

After the latest update to windows 10, the pc doesn't work.  It starts to boot and gets the messages: "ATTEMPTING TO RECOVER INSTALLATION".... then "UNDOING CHANGES MADE TO YOUR COMPUTER".  And then loops forever.  I've lost the Win 8 recovery USB.  Can I download a generic file for this PC

Reply
1 REPLY 1
WAWood
Level 16
Level 16
30,395 30,302 2,769 6,699
Message 2 of 2
Flag Post

‎03-26-2021 08:05 AM

HP Recommended

@TangoLima 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation