The letters on my keyboard do not work Only the numbers work.

[daXton23]

The letters on my keyboard are not working at all only the numbers so I can’t even login. It’s not letting me type.

[Sneha_01]

Hi @daXton23,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your keyboard is only allowing you to type numbers and not letters, and you can't log in, here are some troubleshooting steps you can try:

1. Check for Sticky Keys:

• If Sticky Keys is enabled, it can cause issues. Try pressing the Shift key five times quickly to disable it.

2. Restart Your Computer:

• Sometimes a simple restart can resolve keyboard issues.

3. Use On-Screen Keyboard:

• If you can access the login screen:
  • Click on the Ease of Access icon (usually in the bottom-right corner) and select On-Screen Keyboard. This will allow you to type using your mouse.

4. Disconnect and Reconnect:

• If you're using a USB keyboard, unplug it and plug it back in. If it's a wireless keyboard, try replacing the batteries.

5. Try a Different Keyboard:

• If available, connect a different keyboard to see if it works. This can help determine if the issue is with the keyboard itself.

6. Boot in Safe Mode:

• If you can access the recovery options:
  • Restart your computer and press F8 (or Shift + F8) during boot.
  • Choose Safe Mode and see if the keyboard works there.

7. Check Keyboard Language Settings:

• If you can log in using the On-Screen Keyboard, check the keyboard language settings:
  • Go to Settings > Time & Language > Language and ensure the correct keyboard layout is selected.

8. Update or Roll Back Drivers:

• If you can log in:
  • Open Device Manager (right-click on Start and select it).
  • Expand Keyboards, right-click your keyboard device, and choose Update driver. If the issue started after an update, you might try Roll back driver.

9. Reset BIOS Settings:

• If you’re comfortable, you can reset the BIOS to default settings. Restart your computer and enter BIOS setup (usually by pressing F2, F10, or Del during boot). Look for an option to reset to default settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support