The pointer jumps, shakes and unresponsible

[Az13]

Hi,

I'm here for the third time with the same problem. The pointer jumps to some point of the screen, turn into a small dot (as if the screen switched into ink mode) and shakes. After any mouse movement it jumps back to the same position.

Previously, The_Fossette kindly helped to solve the matter that was connected with power save mode and how the laptop returned to the normal one. The bag returned several times, but Windows updates or some manipulation with Power save modes helped to fix it. 

But now its differs. After installing Windows 11 (the laptop is fully compatible) I have decided to change its main battery. And after I decided some day to change the screen brightness I encountered the following problem. As soon as the pointer is pointing or going over any hyperlink or some active element of web-page, it becomes behave itself as described above. The only way is to close the opened window by Alt-F4 and in a couple of seconds it starts work again.

All the tricks that worked earlier do not do now:

- BIOS was updated

- Video drivers were updated

- Windows was updated

- Power Troubleshooter was executed

- 'Turn on fast startup' was unchecked

- Power save mode was restored defaults

If you have any advice I will be grateful. Though it's a pity that for 3 years HP has not fixed the bug. I'm sure that it's HP's bug since there has been not a single incident of this kind with other laptops we use in our family.

[Echo_Lake]

@Az13

Thank you for posting on HP Support Community.
 

Don't worry! We are in your corner.

I understand that your HP notebook is not working correctly. I appreciate your efforts to try and resolve the issue. The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.