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- The product name for my Laptop does not match the product na...

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04-01-2022 03:20 AM
Product: HP 15.6 inch Laptop PC 15-d4000 (4C802AV)
Operating System: Microsoft Windows 11
I don't know why but the product name in my laptop's system information (which is HP Laptop 15s-fq4xxx) is different to the product name given on the website (HP 15.6 inch Laptop PC 15-d4000). I don't know whether or not this is meant to happen, considering the serial numbers and product numbers match up correctly, but because the product names are quite different it's confused me. Also sorry if the board I chose was incorrect I wasn't sure what to put it as.
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