The program will not start properly HP PC Hardware Diagnostics Windows

[weitzi]

Hello from munich. I see and I have the app in my start up menu.

If I will start it it appears shortly not 100% and will dissapear that means no start. This happens if windows is working.

For sure I know that it works in the past.

Right click and then uninstall still no change. Install new out of HP site no affect. Install out of Microsoft Shop as well no effect.

Anything I can do?

Weitzi

[ub6424]

Hello @weitzi 

(1) Install/Update Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A

56.1 MB

Jun 30, 2021

Download

(2) Shutdown your computer

(3) Check your hardware outside from windows !

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Please report your results

best regards

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[weitzi]

That works,

but out of windows it doesn´t??

I can click on it it starts an before being loaded it dissappears??
Delete right click yes but no effect at all.

Weitzi

[ub6424]

Hello @weitzi 

Please watch the youtube video, it explains how to start your notebook hit ESC key and F2 to enter HP Diagnostic on boot time before windows starts !

Get back to here if you are done with HP Diagnostic UEFI Test

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️