The specified domain either does not exist or could not be contacted

[Ronza083]

Hp laptop windows 11 

The specified domain either does not exist or could not be contacted

[Irfan_06]

Hi @Ronza083,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- When was the last time your Laptop was working fine?

- Were there any changes made to your Laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support

[Ronza083]

Hi @Irwin6 

The last time it was functioning well was 26 October 2023. 

Yes I did perform windows 11 22H2 reset without deleting personal files 

Now I can't even access Bios to make changes 

[Irfan_06]

Hi @Ronza083,

Thank you for confirming the above information.

Kindly refer to the steps on this link to perform a system restore and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Ronza083]

I unable to bypass windows logon screen due that error message 

[Gaktau]

I have hp pavilion 15 dx2002tx

Same problem, advanced settings only have two options. Safe mode doesn't help, my keyboard can't be used either. Very hard to diagnose by my self

This is customer laptop. Customer need help without reinstall window.

[Irfan_06]

Hi @Ronza083,

I am sorry to hear that the above steps did not help much.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a recovery.

Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Irwin6

HP Support