• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360 - 15-u170nb(ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hello

 

One week ago i turned on my laptop (HP ENVY x360 - 15-u170nb(ENERGY STAR)) and it didnt want to boot, instead the caps lock blinks twice then 3-5 seconds no blink.

I searched the forums and i think there might be something with my BIOS, so i downloaded the latest BIOS firmware (Jun 26, 2018; sp88691.exe) and extracted it on to a USB to create a BIOS recovery USB.

After I insert the USB, the laptop did start up to recover / update the BIOS, but then it says:  The system BIOS recovery failed,  Unable to open BIOS Signature File. Tried to restart over and over again, but didn't work.

 

Does anyone have a solution please?

 

Kind regards

Kerim

3 REPLIES 3
HP Recommended

@KerDew You may want to try the BIOS recovery using the steps mentioned in this link: Click here 

meanwhile, here's what you need to know: 

 

3.5 (blink) represents: 

The CPU is not detected and that's a hardware malfunction that will need a repair or replacement of parts.

Also, go through this link and tell me if that's 3 short blinks followed by 5 short blinks, or is there any difference?

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

HP Recommended

Hi 

 

I allready tried the windows + B / V press together with power button, but the beep doesnt sound.

The blinking pattern is the next one: * - * ---

* = blink

- = pause

 

hope you have a solution.

HP Recommended

@KerDew I'm afraid that would confirm a hardware malfunction, as the BIOS recovery using the link I shared was the only step that could have worked since it hasn't I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

 

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.