The system bios update failed unable to open bios image file, HP ENVY x360 -13

[LoFong]

Hi,

I am using HP ENVY x360 - 13-ag0036au. AMD Processors. I was trying to update my BIOS from HP Support Assistant on month ago, which it is same to be done well and I never noticed BIOS update was failed on my laptop. I am using it as normal, but now I need to reset windows because some corrupted programes making me nervous. After I reset windows and it restarts then the message was pop up "  BIOS update failed... unable to open BIOS image file " . I tried to update BIOS again and again, use USB drive to update or restoe BIOS, even cannot run on safe mode... it always pop up the same problem occur then go back to normal screen home of the window.

Any help and advice please !

Best

[Jeet_singh]

@LoFong,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues updating the Bios on your HP notebook. Don't worry we'll work together to find a solution for you.

To provide you with an accurate solution, I'll need a few more details:

What is the version of Bios are you trying to install? The latest version available on our HP support website is F.31

If you haven't tried it - please click here to download and install.

Updating the BIOS, also known as "flashing the BIOS," replaces the BIOS firmware. When completed successfully, a BIOS update can fix or enhance aspects of a computer's performance, or provide support for newly installed hardware. However, if an incorrect update is installed or if the update process is interrupted, the motherboard can be permanently damaged, leaving the computer unable to boot. It is recommended to update your BIOS only if one or more of the following conditions apply: 

• The update fixes a problem with your computer. 

• The update enhances your computer's performance in the desired way. 

• You are planning to change the operating system, processor, or other feature(s), and the current BIOS version will not support the new configuration. 

• An HP Support Agent, or an HP support document, recommends that you download and install a specific updated BIOS. 

For more information: Click here 

Start with a hard reset to release any excessive static on the PC: 

• If Windows is open, click Start and then Shutdown. 

• If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. 

• With the pogo through the were off, disconnect the power cord from the back of the computer. 

• With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out. 

• Reconnect the power cord and turn on the power. 

Attempt to reset or recover the existing BIOS (if the recent update was interrupted): Click here  Step 2: Create a USB recovery drive

Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC 

Step 2: Find the BIOS updates 

Step 3: Download and install the BIOS update 

  

For more details: Click here

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.