The system is asking for recovery key and I am unable to find in Microsoft account.

[Sanchit_08]

I am not able to start my laptop because it is asking for recovery key which I don't have in my microsoft account. In my microsoft account this device is mentioned there but no any recovery key is there. Please help me out ASAP.

[Garp_senchau]

@Sanchit_08, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Double-Check Your Microsoft Account

Even though you mentioned it's not showing in your Microsoft account, it's still worth checking the recovery key page again. Here’s how:

Go to Microsoft’s recovery key page.

Sign in with the same Microsoft account that’s linked to your laptop.

If you have multiple devices, check each device listed to ensure that the key is not listed for another device.

If it does not work, it may be best to contact Microsoft Support directly. They might be able to help you find the recovery key to log in to your unit.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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