The system restarts automatically, displays different error messages, and the troubleshooting method

[mappers]

Device: HP Laptop
Operating System: Microsoft Windows 11
Error Type: Blue Screen of Death (BSOD)

Error Message: "Your device ran into a problem and needs to restart."

Stop Codes:

• CRITICAL_PROCESS_DIED (0xEF)

• UNEXPECTED_STORE_EXCEPTION (0x00000154)

• Other different BSOD errors

The problem started after the laptop overheated. After that, the Wi-Fi drivers stopped working properly. About a month later, the system began restarting automatically and displaying different blue screen errors. All troubleshooting and recovery methods were attempted, but none of them resolved the issue.

[Jerry_57]

Hi @mappers,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your symptoms match an HP notebook blue screen issue that can be caused by:
 

• Overheating.
   
• Incompatible or corrupted drivers.
   
• Poor connection of memory or storage.
   
• Defective hardware, such as memory or a hard drive.
   
• Recent hardware/software changes.

Since you mentioned the problem started after overheating, and Wi-Fi drivers stopped working properly, HP guidance suggests checking both thermal-related hardware issues and driver/BIOS issues.
 

Recommended HP Troubleshooting Steps:

1. Disconnect all external peripherals and perform a hard reset.
    
2. Reset BIOS to default settings.
    
3. Run HP PC Hardware Diagnostics (UEFI) to test: HP PC Hardware Diagnostics | HP® Support
   
   
   • Memory
      
   • Hard drive/storage
      
   • System
      
4. Update BIOS and drivers to the latest HP versions. Official HP® Support
    
5. Undo or remove the added hardware or software.
    
6. Reseat internal connections if service is being performed, especially memory and storage.
    
7. Make sure your Windows partition has at least 100 MB of free space.
    
8. If Windows starts:
   
   
   • Use Windows Update
      
   • Use System Restore
      
   • Roll back device drivers in Device Manager.
      
   • Boot into Safe Mode
      
9. If Windows does not start:
   
   
   • Try Safe Mode
      
   • Run Startup Repair
      
   • Use System Restore
      
   • Restore the PC using System Recovery or an image backup.p
      
10. Because overheating happened first, also check:

• That the air vents are not blocked
   
• The fan is working properly
   
• There is no dust in the fan/heatsink area.

I hope this will help.

 

Take care and have a good day.