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‎01-10-2019 05:39 AM

HP Recommended
Product: hp notebook - 15-ay542tu
Operating System: Microsoft Windows 7 (64-bit)

There is a driver problem on my hp notebook - 15-ay542tu. It's not supporting the USB devices . Like any pendrive and harddisk. It can't recognize the pendrive also. please help me to get out of this situation... please...IMG_20190110_180842.jpg

 

2 REPLIES 2

‎01-10-2019 05:58 AM

HP Recommended

Welcome to the HP Support Community @Dony7

 

https://ftp.hp.com/pub/softpaq/sp75501-76000/sp75506.exe

 

Install and reboot.

 

REO

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‎01-10-2019 06:59 AM

HP Recommended

Hi, @Dony7

 

For the USB device, you need this driver...

 

This package contains the Intel USB 3.0 eXtensible Host Controller Driver for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81158.exe

 

For the PCI Simple Comms Controller, you need this driver...

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

https://ftp.hp.com/pub/softpaq/sp75501-76000/sp75509.exe

 

 

 

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