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‎10-07-2022 06:18 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Envy 15.  HP Support Assistant unable to locate the battery.  Windows 10 reports battery is charging but it isn't.  Instead it slowly discharges.  If I remove and reinstall the battery it charges to 100% and then the cycle repeats.

Category:
5 REPLIES 5

‎10-08-2022 01:39 AM

HP Recommended

Hello @hsg1 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the battery ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎10-08-2022 09:32 AM - last edited on ‎10-08-2022 10:12 AM by

HP Recommended

Neither msinfo32 nor misnfo64 will download.nor are they listed under my apps but the following may help:

 

Device name HANS-3
Processor Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz 2.50 GHz
Installed RAM 8.00 GB

System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

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‎10-08-2022 09:35 AM

HP Recommended

Hello @hsg1 

 

To help you I need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1665243353400.png

ub6424_1-1665243353372.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

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‎10-08-2022 09:59 AM

HP Recommended

The only label on the back of my notebook has the following info.:

 

FG721-46970..  I have just updated my Bio which did nothing to help with the problem

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‎10-08-2022 10:05 AM

HP Recommended

Hello @hsg1 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1665245136984.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

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