There is an issue with Trusted Platform Module (TPM) data. Press [Y] - reset whole TPM Press [N} - B

[azautisticadvoc]

Computer is giving me an error message:
There is an issue with Trusted Platform Module (TPM) data.
Press [Y] - reset whole TPM
Press [N} - Boot with current TPM data
Note: Bitlocker may require the recovery key to boot to Windows.

I AM NOT A TECHIE.  Does anyone have any idea what the heck this means?

[Deep_World]

Hi @azautisticadvoc,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

To better understand the issue, could you please provide a few more details?

• Do you know if BitLocker encryption is enabled on this computer?
• Is this a work/school device or a personal computer?
• Did this message appear after a BIOS/firmware update, hardware change, or Windows update?
• Are you able to get into Windows at all, or does this appear before Windows loads?
• Do you have access to your BitLocker recovery key (for example, saved in your Microsoft account or provided by IT)?

Initial troubleshooting steps (safe approach)

Until we confirm BitLocker status, I recommend the following:

1. Do NOT press Y yet
   • Resetting the TPM can trigger BitLocker recovery and lock you out if you don’t have the recovery key.
   • If unsure, pressing N (boot with current TPM data) is the safer option for now.
2. Try booting with “N”
   • If Windows loads successfully, back up important data immediately.
   • Once in Windows, we can check TPM and BitLocker status safely.
3. Check BitLocker status (if you can log in)
   • Go to Settings → Privacy & Security → Device encryption / BitLocker
   • Confirm whether encryption is on and locate the recovery key.
4. Locate your BitLocker recovery key
   • If this is a personal device, check:
     https://support.microsoft.com/en-us/windows/find-your-bitlocker-recovery-key-6b71ad27-0b89-ea08-f143...
   • If it’s a work/school device, your IT department should have it.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World