There is an issue with trusted platform module (tpm) data

[Srushtijadhav]

last night I shutdown my laptop  and today morning when I tried to start it came up with the blue box message pn screen saying there is an issue with trusted platform module (tpm) data and asked to choose between (y) (n) and every time from then im getting same message while starting my laptop how can i fix this issue help please

[A_Gayathri]

Hi @Srushtijadhav,

Welcome to the HP Support Community

I understand you are facing an issue with your There is an issue with trusted platform module (tpm) data. Not to worry I will help you to get a resolution to resolve the issue.

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[nihal14]

I have the same issue what should i do ?

[McArthurG]

After update bios on booting always the following text appears:

"There is an issue with Trusted Platform Module (TPM) data

Press [Y] - Reset whole TPM

Press [N] - Boot with current TPM data

Note: BitLocker may require the recovery key to boot Windows"

Only the option [N] works. It appears after/before every boot.

What to do??????

[ElfiFree]

I  have the same problem

[Egbert_33]

Hi Gaya1239 – HP Support,

I and at least tree others have the same problem. It looks like the last update was the cause of our trouble. Could you help us also?.

[SonjaT]

I have also the same problems and I cannot shut down my laptop any more.

[Rovercat]

Everything was fine until I flashed the firmware with version F37. Now I get this message all the time when I start my notebook, Very annoying. F35 was working OK.

[felixr7]

anybody found a solution yet?

[Rovercat]

I would hope HP will be waking up about now in the States and could answer this. I suspect a new firmware flash will be necessary. F38? We will just have to be patient, however more testing before release could have spotted this problem.