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‎09-18-2019 03:05 PM

HP Recommended
Product: HP Pavilion Notebook - 17-f235nr
Operating System: Microsoft Windows 10 (64-bit)

My computer shut down by itself and I saw the message thermal events and since shutting down, I cannot get my laptop to start up again

I have tried the two or three options of troubleshooting turning off the power taking the battery out holding down the power button for 15 to 20 seconds and none of those are options are working, any ideas on how to get my HP Pavilion laptop notebook back up and running 3 hours later

1 REPLY 1

‎09-21-2019 01:11 PM

HP Recommended

@Ktosca

 

This seems to be a Hardware issue. At this point I suggest you contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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