Thermal shutdown stalls recovery

[nickaiva]

Dear HP community,

My laptop model is HP Pavilion Power - 15-cb007nv which I used to teach & present IT lessons . It seems a thermal sensor malfunctions only when I attempt to start windows 10. Oddly within the BIOS & UEFI, all tests for system, sole components and storage have been successful. The only finding was a 12% damage of the toshiba boot m2 drive. Is that crucial?

I have cleaned & switched the positions of the fans. Directly after  the UEFI test the system has started windows successfully only once. Since then it stalls , while booting or attempting to reset windows and finally shuts down.  A black background screen informs of a previous thermal shutdown, and that from now on operation ought to be normal!

I have already contacted a local greek HP partner, but they got 20 € only to tell me that there are no spare parts available, after a week. (Irreparable because of a broken right hinge, but the lid still closes ). I cannot find any hints about the position of the sensors in any hp document.

 Thinking of a format and  a fresh install of OS, perhaps Linux, would it bypass or solve the issue? Not a clue...Sadly starting from a usb stick to reinstall using the windows media creation utility, simply does not work...

Any other idea of a helping hand?

Thank you very much in advance & merry christmas to you all!

[A_Gayathri]

Hi @nickaiva ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's unfortunate to hear about the issues you're experiencing with your HP Pavilion Power laptop. Thermal shutdowns can be caused by various factors, and it's good that you've taken some troubleshooting steps. Here are a few suggestions that might help:

Check for Dust Accumulation: Ensure that the cooling system, including fans and heat sinks, is free of dust and debris. Over time, dust can accumulate and impede the cooling efficiency of the system.

Apply New Thermal Paste: If you're comfortable doing so, you might consider reapplying thermal paste on the CPU and GPU. Over time, the thermal paste can dry out, leading to inefficient heat transfer.

Update BIOS/UEFI: Ensure that your laptop's BIOS/UEFI is up to date. HP occasionally releases firmware updates that can address thermal management issues.

Inspect and Replace Thermal Sensors: If you suspect a thermal sensor malfunction, you may need to contact HP support or a certified technician to inspect and replace the faulty sensor. Unfortunately, finding detailed information on the exact sensor locations may be challenging.

Address Storage Issues: While a 12% damage to the Toshiba boot M.2 drive might not be the primary cause of thermal issues, it's still a good idea to address storage problems. Consider replacing the damaged drive and reinstalling the operating system.

Fresh OS Install: A clean install of the operating system, can sometimes resolve software-related issues. However, it may not fix hardware problems.

Hardware Diagnostics: Run comprehensive hardware diagnostics using tools provided by HP or third-party applications. This can help identify specific hardware issues that might be contributing to the thermal shutdowns.

Backup Data: Before attempting any major changes, ensure that you have a backup of your important data to prevent data loss.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[nickaiva]

Thank you for your reply Gaya!

Starting up with a open suse tumbleweed os usb stick allowed me to setup and test the laptop, unlike the windows startup stick.

Up until now all works perfectly, including the now clean fans, except missing drivers, ie for the nvidia grafics geforce gtx 1050 card. The bios warning about an older overheating problem is still there, decelerating the startup time.

All in all, linux might be primitive, complex , or whatever negative  adjective you name it , but for me it simply works . It is a shame that Plaisio computers in Marousi, Athens, Greece, did not take any time to actually test the laptop operation, in an attempt to urge me buy a new one. In addition, it is strange that HP does not provide drivers, all spare parts & support for such alternative OS like linux, which can extend the lifetime of the hardware. My old 2009 pavilion still works (upgraded to win10), because the quality of the old hardware was optimal then. The present covers & cases of the newer hp laptop (price of 1000 euros) now are made of plastic of lowest quality. The original screws do not fit in properly any more.

The EU law ought to enforce genuine technology competition, saving  the resources of the planet, money and the environment, isn't that true?

[A_Gayathri]

@nickaiva ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!