This BIOS update is not compatible with this device

[XavierDom]

I downloaded the appropriate BIOS update on the HP Website but when i want to update the BIOS, i encounter a problem saying "This BIOS Update is not compatible with this device". i dont undestand, please help what should i do? HP Pavilion 17

[ub6424]

Hello @XavierDom 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[XavierDom]

OS Name : Microsoft Windows 10 Home

Version: 10.0.19045 Build 19045

System Model: Hp Pavilion 17 Notebook PC

System SKU: E6H00EA#UUG ( equals HP product number (p/n) )

Processor: Intel(R) Pentium(R) CPU 2020M @ 2.40GHz, 2400Mhz, 2 core(s), 2 Logical Pro...

BIOS Version/Date: Insyde F.23, 6/4/2014

 Hello @Ub6424 These are the informations. Thanks for helping

[ub6424 · Accepted solution]

Hello @XavierDom 

(1) Use another Windows 10 computer to create BIOS <USB flash drive>

HP Notebook System BIOS Update (Intel Processors)

F.28 Rev.A

15.7 MB

Mar 23, 2017

Download

(2) HP Consumer Desktop PCs - Updating the BIOS (Windows)

See section <Updating the BIOS manually from a USB Flash drive (outside of Windows)>

(3) Please report your results

Kind regards

[XavierDom]

Thank you So much