This laptop, HP Notebook - 15-bs234wm (red) should be recalled

[MissV2]

I purchased this HP laptop 3 years ago and only recently saw that it's the Home version. It locks up repeatedly for more than an hour!  Though it says' Don't turn off your computer'. Won't shut down after says Updating....

Contacted Microsoft last night to get the Product Key so I could change to Windows 10 Pro. After an hour on remote, phone support said it was taking too long and could she please email me the instructions? I tried for the next 2.5 hours and never could get the version I want. 

Now I see probably why ONE NOTE wouldn't sync properly with my other 2 computers and why I was constantly embarrassed online in my online classes. Any thoughts?

[Raj_05]

Hi @MissV2,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[MissV2]

I'm not finding the place for private messages. On my dashboard I have the serial numbers for my other HP products, but not one for this product. Product number is shown as 3TT19UA. Thanks for responding.

[MissV2]

2022 HP Laptop Computer 15.6" HD Intel Pentium 2.70GHz 4GB 128GB SSD WebCam HDMI - but no serial number.

[MissV2]

Product No. 

3TT19UA

Serial CNU13YSY

[Raj_05]

Hi @MissV2,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[MissV2]

Thank you. Will do!

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