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Solved!

Thread Stuck in Device Driver Windows 20H2

HP Recommended
Hp Pavillion 15 cu0013tx
Microsoft Windows 10 (64-bit)

Previously, I had same Blue Screen Error and due to that I formatted my notebook and Installed newest windows version of 20H2, After that I downloaded and installed all newest drivers from the manufacture sites (AMD, REALTEC, INTEL and etc...). But Still I have the Same issue when doing a graphic intensive work.

How can I solve this? As well as HP Support Assistant  doesn't provide any updates as HP didn't provide any driver after windows 1903 update for this Model.

 

As well as I tried uninstall update, update drivers in safe mode.

 

Thank you

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@DinethShanG 

Although in some rare situations, video drivers from Intel or AMD actually do work, in nearly all cases, it is a BAD idea to force those drivers onto a laptop.  You should ONLY use the drivers provided by HP, even if they are old.  Old, working drivers are better than new ones that do not work.

 

You should also NOT be installing Windows onto a laptop from media you created from Microsoft -- unless you first went to the trouble to save off your working HP drivers so you could then restore them after the Windows install.  I am guessing you did NOT do that -- which is why you are having these problems.

 

You seriously need to consider doing a factory reset with HP media to restore your PC to working condition.

 

Here are the following ways to accomplish a factory reset:
1) Factory reset using internal HP image
2) Factory reset using external HP image you make
3) Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using internal HP image ----------
HP preloads most PCs with a compressed Windows Image that can be used to completely restore the PC to its original condition. This image is contained in the Recovery partition, and if it is intact, it will generally work well.

To do this, you press the Esc key repeatedly while rebooting and when the HP Startup Menu appears, you select the option to do the reset -- usually F11. This will take a couple of hours or more to complete and when done, your PC will start over with initial setup screens. That means that EVERYTHING previously on your PC will have been erased: accounts, settings, personal data, applications, drivers.

NOTE that the disk drive has to be in excellent condition or this will fail. So, BEFORE you do this, instead of pressing F11 as above, press F2 to run diagnostics. If the disk test passes, you should be able to run the reset.

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

 

-------------------------------------------------------------

 

Once you have your laptop restored and working again, come back and I will tell you how you can SAFELY do Windows version updates without having these negative results -- and have a way to restore your working PC if things go badly.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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.@WAWood I have already installed a new SSD hard drive to my laptop is it possible to factory reset using HP cloud Recovery tool, Is it possible to install windows to my new SSD using recovery cloud tool.

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