Thunderbird is shutting down

[Peter7556]

Hello. I have such a problem, the thunderbolt port is sometimes disconnected. I did not notice the reasons for the shutdown, it has been happening on different operating systems for several years at random moments.

[Kuroi_Kenshi]

Hi @Peter7556,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Thunderbolt port!  

We're thrilled to have the opportunity to assist you and provide a solution.

 Update Thunderbolt Drivers & Firmware

• Go to HP Support and download the latest Thunderbolt drivers and firmware for your laptop.
• Install them and restart your computer.

Change BIOS Settings

• Restart your laptop and enter BIOS (F10 on startup).
• Look for Thunderbolt Configuration and enable Pre-Boot Support.
• If available, set Thunderbolt Security Level to No Security or User Authorization.
• Save and exit.

Check for Windows & BIOS Updates

• Run Windows Update and install all pending updates.
• Update BIOS from HP Support (be careful while updating BIOS).

Try a Different Cable or Device

• If possible, test with a different Thunderbolt cable or device to rule out hardware issues.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,