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‎12-29-2018 05:51 PM

HP Recommended
Product: Hp Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I have currently a thunderbolt 3 device that i have plugged into my laptop. I have checked to see if the laptop supports thunderbolt and was told due to the symbol by the usb c port that it does. When i plug in the thunderbolt device it automatically goes into a billboard mode and says that it is a usb 2.0 and not a usb 3.0. The thunderbolt device lights up briefly and turns on when i unplug the power from my laptops usb c port, not the thunderbolt device, while leaving the thunderbolt constatanly plugged in. The device turns on for about one second then turns off again until i plug in my laptop and unplug my laptop again.

1 person had the same question
1 REPLY 1

‎12-30-2018 12:06 AM

HP Recommended

Welcome to the HP Support Community

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

 https://support.hp.com/us-en/document/c03754824

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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