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Message 1 of 6
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Touch Screen only work intermittently after BIOS update

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Pavilion x360 13t-s000 CTO
Microsoft Windows 10 (64-bit)

After I updated my laptop to the latest bios that come out November 2018. The touch screen no longer responds properly. It would work initially but after a few minutes of usage, I would really have to press hard to get any type of response. If I go into Device Manager - HID and disble and re-enable USB Input Device, it will function normally again. However, again after some usage, the functionally of the screen becomes unresponsive. I tried to rollback the bios, but it was not allowed.

 

Please patch the BIOS if bring back functionally to normal.

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HP Support Agent
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Message 2 of 6
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@gglover108
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. I have a few troubleshooting steps we could try to fix the issue:  

Let's perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open the HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also click here to know more about "Touch screen responds inaccurately"

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 6
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None of the software updates work. This all happened after i updated the BIOS. Please have someone check for bugs in the latest BIOS update file.

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HP Support Agent
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Message 4 of 6
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@gglover108

Thank you for posting back. 

 

Let's try BIOS roll back and check:

  1. Turn off the computer, and then connect the power cord.

  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

  3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

    • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

    • If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.

    • If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.

    • If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.

    • If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.

    The HP BIOS Update screen displays and the recovery begins automatically.

If this recovery method fails, use another working computer to create a BIOS recovery flash drive to install the latest BIOS file.

Click here:https://support.hp.com/in-en/document/c02693833 to create BIOS USB drive.

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Message 5 of 6
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I've tried to rollback drivers but they say it's not allowed. 

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HP Support Agent
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@gglover108

 

I can suggest we can try performing a system factory recovery which will reinstall the Windows operating system. 

By this way, all the system software will be reinstalled. Click here to perform a system recovery Performing a System Recovery (Windows 10)

 

Hope this helps!

ECHO_LAKE
I am an HP Employee

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