Touchpad and Keypad not working

[abhaysingh6262]

my hp pavillion g4 laptop not work keypad and touchpad

although external keypad and mouse work

[asmita6658]

Hi @abhaysingh6262

Welcome to the HP Support Community. 

To better assist you - Were there any recent changes made to the computer? 

While you respond to that, try updating the computer - 

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 3 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

If the issue still persists, test the Keyboard and Touchpad using these steps -

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Keyboard and Touchpad test. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!