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‎05-11-2022 07:39 AM

HP Recommended
Operating System: Microsoft Windows 11

This issue just started a few days ago.  After about 5 - 10 minutes, my touchpad and/or mouse will not work.

It only works for the page/window I am currently on, but will not change back and forth between open windows.

Additionally, if i click on the move back button (upper left reverse arrow)  it opens a duplicate window.

The touchscreen does work, but I do not like using that constantly.

Desperate for advice please.  Thanks!

I have HP Envy 360 and Windows 11

2 REPLIES 2

‎05-11-2022 07:52 AM

HP Recommended

Hi, @Stephaniamia have you tried using an external mouse to see if it will fix the issue?

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‎05-12-2022 06:21 AM

HP Recommended

Yes the issue is with both the touchpad and external mouse

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